This Privacy Policy (“Policy”) describes how Indyamall.com, an e-commerce business operating under the legal entity Indyamall.com, with its registered office at 208, 2nd floor, B Block, Retreat Signaa, Belathur main road, Kadugudi (“Company”, “We”, “Us”, “Our”), collects, uses, discloses, and protects the personal information of users (“User”, “Customer”, “You”, “Your”) who access or transact on the website indyamall.com (“Website/Platform”). By accessing or using the Website, You consent to the collection and use of Your information in accordance with this Policy. This Policy forms an integral part of the User Agreement and must be read together with the Terms & Conditions, Payment Policy, Shipping Policy, and Refund Policy.

  1. INFORMATION WE COLLECT

We may collect the following categories of information:

  • Personal Information provided by You: Name, address, email, phone number, payment details, account credentials (if applicable).
  • Transaction Information: Orders placed, invoices, payment confirmations.
  • Technical Information: IP address, browser type, device identifiers, cookies, browsing behavior.
  • Communications: Emails, WhatsApp, or messages exchanged with customer support.
  • Optional Information: Feedback, product reviews, or marketing preferences.
  1. HOW WE USE YOUR INFORMATION

Your information may be used for:

  • Processing and fulfilling orders.
  • Payment collection and fraud detection.
  • Customer support and grievance redressal.
  • Improving Website performance and user experience.
  • Marketing and promotional communications (with opt-out option).
  • Compliance with legal obligations, including tax and regulatory requirements.
  1. COOKIES & TRACKING TECHNOLOGIES

The Website may use cookies, pixels, or similar technologies to collect usage data and enhance functionality. Users can manage cookie preferences through browser settings, though certain features may not function properly without cookies.

  1. DISCLOSURE OF INFORMATION

We may share information with:

  • Logistics partners (for order delivery).
  • Payment gateways (for transaction processing).
  • Affiliate or marketing partners (only with consent).
  • Regulatory authorities (when required under law).
  • Service providers (for hosting, analytics, or technical support).
    We do not sell or rent personal information to third parties for monetary consideration.
  1. DATA RETENTION

Personal data shall be retained only as long as necessary for fulfilling orders, legal obligations, or legitimate business purposes. After expiry of the retention period, data shall be securely deleted or anonymized.

  1. DATA SECURITY

We employ industry-standard security measures including SSL encryption, firewalls, and restricted access to safeguard Your data. However, no electronic storage or transmission is 100% secure. We disclaim liability for breaches beyond Our reasonable control.

  1. USER RIGHTS

Subject to Applicable Law, You may have the following rights:

  • Right to access and obtain a copy of Your personal data.
  • Right to correct inaccuracies in Your data.
  • Right to withdraw consent for processing.
  • Right to request deletion of personal data (subject to statutory retention requirements).
  • Right to object to marketing communications.
    To exercise these rights, please contact us using the details below.
  1. CHILDREN’S PRIVACY

The Website is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data of minors. If such data is inadvertently collected, it shall be deleted upon request by a parent/guardian.

  1. INTERNATIONAL DATA TRANSFERS

If You access the Website from outside India, Your data may be transferred to and processed in a country with different data protection laws. By using the Website, You consent to such transfer in accordance with this Policy.

  1. LEGAL BASIS FOR PROCESSING

Where required under GDPR or similar laws, We rely on one or more of the following bases:

  • Consent.
  • Contractual necessity (processing orders).
  • Compliance with legal obligations.
  • Legitimate interests (fraud prevention, analytics, marketing).
  1. CHANGES TO THIS POLICY

We reserve the right to amend this Policy at any time without prior notice. Updates shall be posted on the Website, and continued use constitutes acceptance of such changes.

  1. GRIEVANCE REDRESSAL & CONTACT

For queries, concerns, or to exercise Your rights under this Policy, please contact:
Grievance Officer: Indyamall.com
Business Name: Indyamall.com
Address: 208, 2nd floor, B Block, Retreat Signaa, Belathur main road, Kadugudi
Email: indyamall@gmail.com
Phone/WhatsApp: 919848219926

This Privacy Policy is drafted in compliance with Indian data protection laws and aims to protect your privacy rights effectively.